The PSV Circle

Circle Information...

Payment Information

We have been made aware of a small number of customers having problems when attempting to pay for their orders. From 1 April 2022, banks tightened up their security requirements for on-line transactions and in many cases now require '2-factor verification' for online transactions. This requirement may be applied only to some transactions.

In all cases to date where we have been given enough information to investigate it has been established that the card issuer has declined transactions due to the lack of verification. This is not a fault on our site nor our payment handler and this should be pursued with your card issuer for clarification.

The only advice we have been offered as a solution to this is to use a different card if you are unable to complete your payment.

MEMBERS & CUSTOMERS - How To Sign In

Existing PSV Circle members and customers should now sign-in to make their purchases, with any appropriate member discount automatically being calculated for you. If you haven't used our site before please set up an account first but we will have to initially authorise any new accounts to set up any membership status, which we endeavour to do within 48 hours. When setting up an account please ensure you 'whitelist' @psvcircle.org.uk accounts as all confirmations will be sent from these accounts and also use a valid address that will receive emails. When you set up your new account, if you have not received an email within 15 minutes of setting up the account then please check your SPAM folder as an email is automatically sent out.

Please do not set up a second account if you have logged in before but use the 'Returning Customer' option instead and update your account as necessary once you are logged in.

Only one account can be a member account, any duplicate account created will not offer member any discount and will be removed or merged with your existing account to avoid confusion.

To login please click here, if you have any problems logging in try resetting your password. After requesting a password reset, please make sure you check any SPAM folder on your email system before requesting assistance as the email will have been sent out immediately by the website. If you are still having problems then please email us for assistance.

Members should NOT use the address book feature to advise of their change of address as the site does not notify us of any changes you might make.