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Unfortunately, due to recent abuse of our website we now require all customers to register an account before making a purchase. This will be verified as soon as possible (but no more than 48 hours) and if you are already a current member, your membership details will also be added allowing you the full range of member discounts and facilities straight away. You will be then be free and welcome to make any purchases you wish.
We apologise for any inconvenience but we are attempting to protect ours and our members' interests.
Where a new account is set up, we will remove it from the site if it remains dormant (there is no sales activity) after 6 months to avoid holding your personal details any longer than necessary under data protection rules. If you subsequently do require to purchase any items or memberships, you can set up the account again although it will need to be re-verified.
PayPal is our payment handler for all payments paid online through this shop. You can check out immediately by just inputting your card details - the transaction is still handled securely by PayPal and the Circle has no involvement with this part and we cannot see your card details but it is a direct payment. It's also slightly cheaper in charges to the Circle.
If you don't have a PayPal account but choose to pay via the PayPal site it is prudent not to ask that PayPal to store your details for you as they may later force you to open a PayPal account after a number of 'guest' transactions. It is also worth noting that your statutory credit card protection does not apply if you use PayPal as your payment handler rather than the direct payment option.
The minimum order value though our website is £4.00. We are more than happy to handle smaller value orders but please download our Publication List and use the post facility and send a cheque/postal order so that we can keep our costs down and continue to offer our items post free.
As the PSV Circle is run by unpaid volunteers in their free time, orders are normally dispatched within 5 working days although we do work hard to send out items sooner. Please allow 14 working days (21 days for overseas orders) before querying non-arrival of your order. An expected dispatch date will usually be advised with your order confirmation email when we process it and if there are any problems with dispatching an item you will be informed by email at the earliest opportunity. Please ensure that emails from @psvcircle.org.uk are accepted by your email handler as we cannot be held responsible if your emails are rejected.
All sales items are posted via Royal Mail second class free of charge to all UK addresses (although, please see notes below regarding overseas orders). Please note we don't use tracking services so we are unable to offer any more information than when we posted it. If it goes missing, we have to wait 10 working days from the expected delivery date before it can be declared missing and a replacement can be supplied.
Please do not rely on the site order status to advise of completion or despatch of order. We do not use the site to advise such matters and all orders are flagged as complete immediately on check out and this gives no direct indication of the current state of your order.
We are delighted to handle overseas orders although having recently been advised of fairly substantial postage charge increases by Royal Mail we will now add an amount to your order to compensate for these extra charges. We also have to complete customs formalities and we have been advised these will become more onerous as time goes on. This additional amount reflects merely the difference between UK postage (which we continue to absorb) and the additional costs to post overseas. This will be advised at checkout reflecting the weight of your shipping and thus the cost and, of course you are free not to complete the order if you are unwilling to pay this. We do regret costs to the United States have been particularly hard hit by this and sadly are correspondingly a bit higher.
If you are purchasing a membership you must be over 16 years of age and by accepting these terms you are confirming this to be the case.
Anybody under 16 who wishes to join the PSV Circle should complete a paper application form (Print off from the site) and send this in with a supporting letter from a parent or guardian confirming that they agree to you joining and complying with the Circle rules. This will need to be considered at the following Management Committee meeting after application.
If you have just joined or you are an existing member using the site for the first time, please ensure you are paying the correct price BEFORE checking out any publication purchases. You are deemed to be accepting the price offered and no adjustments will be made retrospectively. You can check your membership status by logging into your account and navigating to the My Account tab. If you think it's wrong; please contact us for assistance before you finalise any transaction.
Existing members who have set up a new account may need to wait up to 48 hours before seeing member's prices for us to verify and update your account status; obviously we do this as soon as possible.
New members joining us should check out (purchase) their membership first before purchasing other items to ensure they obtain the appropriate member discount. Any sales items added to a new membership order will still be charged at the non member prices (you are not classed as a member until you have made the payment!).
Where a member places an order benefiting from the member discount, items will only be sent out to the registered address of the member we have on our main records, not an alternative address from the site. If you do need to advise of a change of address please email any update to firstname.lastname@example.org as just adding an address to your account here does not indicate a change and in any case, the site does not tell us you have changed it.
To manage your account we need to keep your records on computer. You agree that we can do this for the sole purpose of administering your order and/or membership. No details will be passed to any third parties whatsoever without requesting your explicit consent.
If you cannot agree to this we are unable to handle your order(s).