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Unfortunately, due to recent abuse of our website we are now requiring all customers to register an account before purchase. This will be verified as soon as possible (but no more than 24 hours) and if you are a current member, your membership details will also be added allowing you full member discounts once we approve it. You will be free and welcome to make any purchases you wish.
We apologise for any inconvenience but we are attempting to protect ours and our members' interests.
PayPal is our payment handler for all payments paid online through this shop. You can check out immediately by just inputting your card details - the transaction is still handled by PayPal and the Circle has no involvement with this part and we do not see your card details. There is no requirement for you to have a PayPal account as you can 'checkout' securely as a Guest when you reach the PayPal site although it is wise not to ask PayPal to store your details as they may later insist you open a PayPal account after a number of 'guest' transactions.
The minimum order value though the website is £4.00. We are more than happy to handle smaller value orders but please download our Publication List and use the post facility and send a cheque/postal order so that we can reduce our costs and thus maintain our keen prices and continue to offer items post free.
As the PSV Circle is run by unpaid volunteers in their free time, orders are normally dispatched within 5 working days although we do work hard to send out items sooner. Please allow 14 working days (21 days for overseas orders) before querying non-arrival of your order. An expected dispatch date will usually be advised with your order confirmation email when we process it and if there are any problems with dispatching an item you will be informed by email at the earliest opportunity.
All items are posted via Royal Mail second class free of charge to all UK addresses apart from overseas orders (please see notes below).
We are delighted to handle overseas orders although having recently been advised of fairly substantial postage charge increases by Royal Mail we will now have to add an amount to your order to compensate for these extra charges. We also have to complete customs formalities and we have been advised these will become more onerous as time does on. This amount reflects the merely difference between UK postage (which we continue to absorb) and the additional costs to post overseas. This will be advised at checkout reflecting the weight of your shipping and thus the cost and, of course you are free not to complete the order if you are unwilling to pay this. We do regret costs to the United States have been particularly hard hit by this and sadly are correspondingly a bit higher.
If you are purchasing a membership you must be over 16 years of age and by accepting these terms you are confirming this to be the case.
Anybody under 16 who wishes to join the PSV Circle should complete a paper application form (Print off from the site) and send this in with a supporting letter from a parent or guardian confirming that they agree to you joining and complying with the Circle rules. This will need to be considered at the following Management Committee meeting after application.
If you have just joined or you are an existing member using the site for the first time, please ensure you are paying the correct price BEFORE checking out and publication purchases. You are deemed to be accepting the price offered and no adjustments will be made retrospectively. You can check your membership status by logging into your account and navigating to the My Account tab. If you think it's wrong; please contact us for assistance before you finalise any transaction.
Existing members who have set up a new account may need to wait up to 48 hours before seeing member's prices for us to verify and update your account status; obviously we do this as soon as possible. Any orders placed prior to this update will be charged at the prevailing non-member prices.
New members joining us should check out their membership items first before purchasing other items to ensure they obtain the appropriate member discount. Any sales items added to a new membership order will still be charged at the non member prices (you are not classed as a member until you have made the payment!)
To manage your account we need to keep your records on computer. You agree that we can do this for the sole purpose of administering your order and/or membership. No details will be passed to any third parties whatsoever without requesting your explicit consent.
If you cannot agree to this we are unable to handle your order(s).